Thank you for shopping at bernardwangg.com. We strive to provide you with high-quality lifestyle products, but we understand that there may be instances where you need to return a product or request a refund. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds. By making a purchase on our website, you agree to the terms and conditions of this policy.
- Returns Eligibility:
1.1 Unused and Unopened Products:
To be eligible for a return, the product must be unused, unopened, and in the same condition as when you received it. It should be in its original packaging with all tags and labels intact.
1.2 Timeframe:
You have 10 calendar days from the date of delivery to initiate a return. After this period, we will not be able to process your request.
1.3 Non-Returnable Items:
Certain products are not eligible for return due to hygiene reasons or other limitations. These may include, but are not limited to, perishable goods, intimate apparel, personalized or custom-made items, and digital downloads. Please check the product description or contact our customer support team for more information on non-returnable items.
- Return Process:
2.1 Initiation:
To initiate a return, please contact our customer support team at hello@bernardwangg.com within the specified return timeframe. Provide the following information:
- Order number
- Product(s) to be returned
- Reason for return
2.2 Return Authorization:
Our customer support team will provide you with further instructions and, if applicable, a return authorization number (RMA) to include with your return package. Returns without a valid RMA may not be accepted.
2.3 Packaging and Shipping:
Securely package the product(s) in their original packaging or a suitable alternative. Include all accessories, manuals, and promotional materials that came with the product. You are responsible for the return shipping costs unless otherwise specified.
2.4 Shipment and Tracking:
We recommend using a trackable shipping service to ensure that the returned item reaches us safely. Please retain the tracking information as proof of shipment.
- Refunds:
3.1 Refund Options:
Once we receive and inspect the returned product(s) and confirm they meet the eligibility criteria, we will process your refund. Refunds may be issued in the original form of payment or as store credit, depending on your preference and the circumstances.
3.2 Refund Timeframe:
Refunds will be processed within 15 business days after the return is received and approved. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.
3.3 Non-Refundable Items and Fees:
Shipping fees, gift wrapping charges, and any non-refundable taxes or customs duties paid on the original purchase are non-refundable. Additionally, if the returned product(s) are damaged or not in their original condition, we may deduct a restocking fee from your refund.
- Damaged or Defective Products:
4.1 Inspection upon Delivery:
Please inspect your order upon delivery and notify us immediately if you receive a damaged or defective product. Claims for damaged or defective items must be made within 2 calendar days of delivery.
4.2 Return or Exchange:
If you receive a damaged or defective product, we will arrange for its return at our expense. Depending on the circumstances, we may offer a replacement, exchange, or refund.
- Customer Support:
If you have any questions, concerns, or need assistance with returns or refunds, please contact our customer support team at:
Email: hello@bernardwangg.com
We are here to assist you and will respond to your inquiries in a timely manner.
Please note that this Refunds and Returns Policy is subject to change without notice. It is your responsibility to review the policy periodically for any updates or modifications.